Responsibilities
About the Team Global E-commerce's Governance and Experience (GNE) team is committed to building a safe, trusted, and high-quality platform for users, sellers, and creators. Within GNE, the Service and Support Center (SSC) builds and executes global service strategies that enhance user satisfaction and operational scalability. We are seeking a Service Planning and Readiness Program Manager to support rollout, and continuous improvement of global service strategies. This role acts as the connector between global teams and regional markets, ensuring that SOPs are adopted effectively, feedback is captured and shared, and go-to-market (GTM) plans are executed smoothly. The ideal candidate is highly organized, detail-oriented, and comfortable working in fast-paced, cross-functional environments. strategies that ensure operational excellence and superior user experience. Roles & Responsibilities - Support the implementation of global service strategies and SOPs across markets by driving execution, tracking milestones, and resolving blockers. - Act as the communication bridge between global and regional teams, capturing insights and surfacing improvement needs or requirements. - Manage GTM readiness and rollout for service features, coordinating with PE, Ops, Product, and regional stakeholders to ensure smooth launches. - Identify differences or operational gaps in markets and help drive appropriate adjustments to maintain global consistency. - Lead or support cross-functional projects and manage known service defects by coordinating issue resolution and progress tracking.
Qualifications
- Experience supporting SOP implementation, service rollout, or GTM processes across markets or business units. - 2+ years of experience in service operations, project management, or program coordination, preferably in a global or regional capacity. - Strong organizational skills, with the ability to manage timelines, track deliverables, and coordinate stakeholders effectively. - Excellent communication skills, both written and verbal; capable of distilling complex issues into actionable updates. Preferred Qualifications - Bachelor’s degree in Business, Operations, Project Management, or a related field preferred. - Comfortable working in a fast-paced, evolving environment with user-centric priorities. - Experience in eCommerce or marketplace platforms.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
