Responsibilities
About the Team Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. SMT is looking for a Moderation Training Program Manager role to focus on policy training and staff knowledge improvement. Roles & Responsibilities - Work collaboratively with internal stakeholders to identify training and development needs, identify problems and suggest solutions. - Establish effective training management mechanisms to oversee BPO training programs, while rigorously evaluating and monitoring training quality and effectiveness. - Evaluate moderator performance to gauge where knowledge and skills are lacking. - Work collaboratively with Solution teams to produce measure the effectiveness of training using various feedback methods. - Identify opportunities to drive improvements on risk mitigation, process streamlining, quality enhancement, and policy localization as well as optimization at scale. - Work closely with GNE Moderation Lead, QAs and other functions of TikTok E-commence to ensure market moderation meets goals and continuous improvement projects.
Qualifications
Minimum Qualifications - Bachelor's degree, education, training or equivalent. - 5+ years experience as a trainer, proficient in diverse BPO training management platforms. - Excellent interpersonal and communication skills. - Strong problem-solving and conflict management skills and demonstrated multi-task capabilities and ambiguity. - Excellent organizational skills and can handle business demands under pressure. - Ability to work in a fast and evolving environment with detail-oriented focus. Preferred Qualifications - Regional or global exposure is a plus. - Experience in commerce or marketplace platforms is a plus. - Ability to successfully function across groups and drive influence throughout all levels of the organization.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
