Responsibilities
About The team We are seeking a detail-oriented and responsive Control Tower Associate to join our logistics operations team. This role plays a critical part in monitoring the end-to-end movement of parcels, managing real-time exceptions, and ensuring seamless coordination across the supply chain network. The ideal candidate thrives in fast-paced environments and is committed to delivering operational excellence. Job Responsibilities: - Monitor daily delivery operations across multiple legs (first mile, middle mile, last mile) using real-time dashboards and tracking systems. - Identify and escalate exceptions, delays, or service disruptions to relevant teams and follow through to resolution. - Coordinate with internal stakeholders (e.g., hub, line haul, customer service) to ensure timely and accurate shipment flow. - Maintain logs and reports on incident handling and resolution for continuous improvement. - Analyze recurring issues and support improvement projects to enhance reliability and reduce defects. - Participate in daily operational stand-ups and reporting activities. - Contribute to SOP development and operational control enhancements.
Qualifications
Minimum Qualifications: - Bachelor’s degree in Logistics, Supply Chain, Business, or a related field. - 1–3 years of experience in logistics operations or supply chain control roles; express logistics experience is a plus. - Strong coordination and problem-solving skills; able to work under pressure and manage multiple priorities. - Familiarity with transport management systems (TMS), tracking tools, and Excel/ Sheets. - Good analytical thinking with the ability to interpret operational data. - Effective verbal and written communication skills. - Willing to work flexible hours, including on-call rotations or weekends if required.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
