Responsibilities
About The team We are looking for a meticulous and proactive Quality & Compliance Specialist to oversee and improve operational compliance and quality standards across our express logistics network. This role ensures that our services consistently meet internal benchmarks and regulatory requirements while driving initiatives to reduce errors and improve service reliability. Job Responsibilities: - Develop, implement, and monitor quality assurance processes and compliance protocols across operational hubs. - Conduct audits, inspections, and risk assessments to ensure adherence to SOPs, safety standards, and regulatory requirements. - Collaborate with cross-functional teams to investigate service failures, identify root causes, and implement corrective actions. - Lead initiatives to reduce operational defects (e.g., misroutes, delays, damage) and drive continuous improvement. - Maintain updated documentation on quality policies, audit results, and compliance records. - Deliver training and awareness programs related to quality standards and compliance practices. - Liaise with government or regulatory agencies when needed to ensure lawful operations.
Qualifications
Minimum Qualifications: - Bachelor’s degree in Logistics, Industrial Engineering, Quality Management, or a related field. - 3–5 years of experience in quality assurance, compliance, or process control—preferably within the logistics or express delivery sector. - Familiar with ISO standards, operational risk assessment, and regulatory frameworks in logistics. - Strong analytical and reporting skills; proficient in Excel and data visualization tools. - Excellent attention to detail, organizational, and problem-solving abilities. - Effective communication and training skills, with the ability to work across multiple departments.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
