Responsibilities
TikTok Shop is a content e-commerce business with international short video product as the carrier. It is committed to becoming the first choice for users to discover and purchase good products with affordable prices. TikTok Shop business team hopes to provide users with more tailored and efficient consumption experience, enabling merchants to receive reliable platform services in different scenarios such as live e-commerce, short video content e-commerce, so as to make more affordable and high-quality products sell easily and a better life within reach. The Aftersale & Experience team ensures a seamless post-purchase experience across aftersale-request, return, refund. We optimize every stage, from post-purchase, strengthening the trust between buyers, sellers, logistics providers, and the e-commerce platform. We urgently need architects and engineers and ai-agent-engineers with rich e-commerce background experience to join us and jointly build a world-class e-commerce aftersale experience. Responsibilities: - Responsible for the system development of international e-commerce after-sales related fields, participating in the construction of multiple core systems, and continuously optimizing and improving them. - Responsible for building and developing after-sales processes and strategies, intelligent after-sales engines and tools. - Referring to industry best practices, participate in system architecture optimization to improve the multi-regional support and refined operation capabilities of the international after-sales system.
Qualifications
Minimum Qualifications: - Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline. - Candidate should have at least 5 years of experience in developing highly scalable backend services and systems using at least one of Java/Golang; familiar with Linux, MySQL, Redis, RocketMQ, and configuration centers. - Possesses the capability for system design, performance optimization, and stability management in distributed, high-traffic scenarios. - AI coding experience, able to use coding agents to build system. - Strong learning ability, good problem analysis and solving skills, sensitive to new technologies and willing to engage in new technology research. Preferred Qualifications: - Experience in e-commerce system development. - Strong communication skills and good team spirit. - Passion for programming, AI trending exploring , strong learning ability, intellectual curiosity, and a proactive mindset toward staying current with industry technologies.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
