Responsibilities
About our team TikTok Shop’s Governance and Experience (GNE) team is a global, mission-driven group dedicated to building a safe, fair, and seamless marketplace for users, sellers, and creators. Behind every transaction, we shape trust policies, engineer intelligent systems, and design secure, intuitive user journeys that protect the integrity of the platform and enhance the e-commerce experience for millions every day. We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok. Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early. What makes our graduate track unique? Our graduate track is designed to develop cross-functional talent with deep expertise in governance and experience, while also cultivating broad, cross-domain understanding. Within your first year, you’ll rotate into carefully selected cross-functional teams, broadening your perspective, sharpening your problem-solving skills, and developing leadership skills to drive meaningful impact across the business. Each rotation’s duration and pathway are thoughtfully designed to help you connect the dots across business areas, grow strategically, and build the versatility needed to thrive in a fast-evolving environment. You'll get to: - Go deep and go broad — Develop cross-functional agility and understanding to adapt to evolving markets and accelerate your growth. - Solve real problems with global impact — Contribute to projects that shape the experience for millions of users and sellers around the world. - Build what doesn’t exist yet — shape new systems, processes, and policies in a fast-scaling business. What's this role about? The Automation Operations team is established to align with GNE's strategic focusing on accelerating investments in AI technology to drive innovation and efficiency. Our team focuses on deploying AI-driven solutions to advance service automations, streamline workflows, and enhance our user experiences. As a Service Automation Prompt Engineer, we drive model performance and SOP optimization to ensure continuous improvement in chatbot. Examples of what you'll work on: - Expand the scenarios from traditional knowledge configuration to large language models. - Tailor the qualified automation SOP based on business strategy and policy. - Launch, release and verification of the automation solution in the chatbot. - Operation and maintenance process management. - Resolution effects monitoring, and opportunities finding for continuous optimization. - Collaborate with algorithm and product teams to enhance chatbot solving capability, including modeling and feature capabilities, and make chatbot more capable of issue resolving. We are seeking ambitious individuals who are passionate about solving complex problems and delivering meaningful impacts on millions of users.
Qualifications
Minimum Qualifications - Final year student (graduate in 2026) or recent graduates with less than 1 year of working experience, majoring in Business, Economics, Engineering, Data Science, or related fields with strong academic performance. - Strong Analytical Skills – Comfortable working with data to uncover insights and drive decisions. - User-First Thinking – Understand and anticipate users' needs to build better experiences. - Drive and Adaptability – Thrive in fast-paced environments and navigate change with agility. Preferred Qualifications - Curiosity and Creativity – A knack for turning ideas into actionable strategies and a desire to explore innovative approaches. - Experience in E-commerce. By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy If you have any questions, please reach out to us at apac-earlycareers@tiktok.com
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
