Responsibilities
About the Team Ecommerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. We are looking for Program Managers to join our team to lead platform policy related projects and manage the daily operations of policy domains. Responsibilities may include working on designing or improving regional policies, and enhancing the regional operational procedure and related products and policy mechanisms. Responsibilities - Develop and localize clear, user-friendly external-facing articles, training materials, and communication assets from internal documents, ensuring quality, accuracy, and consistency across various formats and channels. - Drive and deliver both online and offline training sessions, including the creation and ongoing maintenance of market-specific educational content in languages. - Translate and adapt English content to different market languages, supporting business needs such as product education, internal communications, digital campaigns, training resources, and multimedia content (e.g., video subtitles). - Lead content governance by aligning with cross-functional stakeholders to ensure timely updates and accurate reflection of latest policies, processes, and operational guidelines. - Support regional initiatives by identifying business requirements, managing policy and process documentation, and building scalable education frameworks for sellers and creators. - Analyze data and feedback to identify trends, assess content impact, and drive continuous improvements, while collaborating with global, regional, and cross-functional teams across PR, Legal, Strategy, Product, and Business to optimize policy education and communication efforts.
Qualifications
Minimum Qualification - Bachelor's Degree in Communications, Education, Translation, Business, or a related field. An advanced degree is a plus. - Practical hands on experience in Program Management and Project Management in content development, training, localization, or policy communication. - Experience working cross-functionally with regional and global teams (e.g., PR, Legal, Product, Ops) to align on messaging and project execution. - Proficient in using content creation tools such as Articulate Rise 360 (for eLearning), Canva, Adobe Toolkits (Photoshop, Illustrator and Express), or similar platforms for building engaging slides, graphics, and multimedia assets. Preferred Qualifications - Experience working in tech, e-commerce, or digital platforms. - Comfort and experience working in a fast paced, dynamic work environment. - Ability to multitask and manage multiple projects at once.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
