Responsibilities
About the team Our TikTok Search Operation team plays a key role in improving TikTok users’ search experience by investigating user feedback, evaluating search result, analyzing data, etc. Responsibilities - Collaborate with PM and RD teams based in the US and Mandarin-speaking countries to refine and implement search display strategies, driving improvements and optimization of key product metrics such as user engagement and satisfaction rates. - Conduct investigations to lay the groundwork for informed strategy formulation and product iterations of innovative display features in search. - Conduct rigorous evaluations to assess the impact and effectiveness of newly implemented features, ensuring they meet strategic goals and user expectations. - Gather and analyze search user feedback and performance data to develop insights, contributing to the overall decision-making processes of strategic improvements and optimizations. - Independently manage evaluation and investigation projects, and be responsible for the overall process from planning to high-quality analytical outputs. - Collaborate closely with Product Managers and technical teams to generate evaluation standards and project SOPs in both English and Chinese. Provide guidance to ensure all project milestones are met and align with the operational standards. - Act as a liaison between technical teams and operational units, participating in training and standardization activities to ensure consistency and quality in execution across the operations team. - Design and implement proactive operational plans in response to special scenarios or major events, coordinating internal and external resources to ensure efficient implementation and achievement of business goals. - Manage and adapt to ad-hoc projects and urgent business requests efficiently, demonstrating flexibility and proactive problem-solving. - Leverage understanding of Large Language Models (LLMs) to enhance search relevance, ranking, and user experience. - Collaborate with cross-functional teams to operationalize LLM-driven features and monitor their impact on search performance.
Qualifications
Minimum Qualifications - Bachelor's degree or above. - Min 3+ years experience in the following: search, content evaluation, or content moderation. - In-depth understanding of search engines on TikTok or similar social media platforms. - High levels of written and oral fluency in both Mandarin and English are required. As there will be regular communications with Product and Engineering teams in the US and Mandarin-speaking countries to discuss domain specific details, in search ranking, data labeling and algorithmic evaluation, you will need to communicate in both English and Mandarin with ease and accuracy. - Manage cross-functional operational efforts, working with data delivery, engineering, and product teams to ensure the smooth rollout of projects. Preferred Qualifications - Excellent data analysis and communication skills. - Project management experience will be preferred. - Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a rapidly changing environment. As a condition of employment, all successful candidates must be able to establish authorization to work in the United States. For this position, the Company does not provide sponsorship or any immigration-related benefits.
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $110223 - $202667 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
