Join us as we inspire
creativity and bring joy to
millions of users worldwide.
Join us as we inspire
creativity and bring joy to
millions of users worldwide.
@2025 TikTok
Responsibilities
About the Team As part of the GNE organization, our EMEA Appeal Experience team focuses on supporting our Seller and Creators to appeal on any enforcements to them. We are seeking a dynamic leader to oversee the EMEA Appeal business, ensuring exceptional performance in appeal processing, cross-functional collaboration, and team development. Role and Responsibilities - Oversee all facets of EMEA regional business operations, encompassing end-to-end monitoring of appeal performance across the region, proactive stakeholder management, preparation and presentation of business review reports, and timely handling of ad-hoc requests from stakeholders. - Monitor and drive EMEA appeal KPIs, ensuring strict adherence to appeal handling accuracy standards and SLA targets. - Continuously deliver actionable business insights to the governance team, supporting the refinement and optimization of their governance strategies. - Manage appeal-specific projects throughout their lifecycle, ensuring on-time delivery of results in line with objectives. - Respond promptly to ad-hoc requests and inquiries from cross-functional teams, with a focus on precision and efficiency in resolution.
Qualifications
Minimum Qualifications - Bachelor's degree or equivalent practical experience; - 1+ of experience in operations, program, or project management, involving SOP development; - Proven analytical skills with proficiency in Excel and the ability to structure and analyze dashboards; - Strong written and verbal communication skills, with the ability to effectively coordinate processes and projects involving internal and external stakeholders; - Experience in project management, including coordination across different teams and geographies; - Ability to work in a fast-paced, diverse environment, with experience managing multiple tasks simultaneously; - Fluent in both English and Chinese in order to work on global selling projects and appeals from China merchants. Preferred Qualifications - Experience working with remote or virtual teams; - Background in the commerce industry; - Strong problem-solving skills and the ability to navigate complex, cross-functional projects.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
