Responsibilities
About the team The Global TikTok Short Video Safety Operations (VSO) Planning Team will serve as the hub of operational excellence, responsible for evaluating and executing impactful global initiatives, creating comprehensive reporting structures, delivering data-driven insights, and optimizing resource allocation within the Global region. Capacity Planning is one of the major modules within the Video Safety Operations teams. It is primarily responsible for the planning of workforces within operations, aiming to achieve the business goals of the company, product and organisational levels. As a Capacity Planning Analyst in the TikTok Planning team, you will be working with both cross-functional stakeholders and internal teams to provide accurate capacity forecasts, optimize resource allocation, develop and maintain capacity planning methodology, analyze operational metrics, and support decision-making processes on behalf of TikTok. You will also be responsible for identifying potential risks, recommending mitigation strategies, and ensuring that capacity planning aligns with business goals and growth projections. What will I be doing? - Demand Forecasting and Allocation in Large-Scale Operations: Deeply understand the changing demands in the content safety field, accurately forecast based on business data and market trends, and ensure data-driven and efficient resource allocation. - Resource Allocation Principles and Analytical Reports: Propose scientific resource allocation principles under the premise of business growth and cost control, write detailed analytical reports, and provide data support and decision-making basis. - Team Guidance and Planning: Guide other analysts in the team to develop optimal resource planning based on different business scenarios, ensuring effective implementation of various business strategies. - Alignment of Business Goals and Strategies: Maintain close communication with regional and business line leaders to ensure consistency in business goals and strategies, and promote the implementation of resource allocation plans.
Qualifications
Minimum Qualification(s) - Bachelor degree or above - Minimum of 2+ years' experience in related/similar capability. - Proven experience in large scale platform / system / tools design and/or implementation or similar capacity, experience with internal platform preferred. - Proven experience in project management, with a strong ability to manage multiple projects. - Proven experience in data analysis capabilities along with strong proficiency in data analysis tools (e.g., Excel, SQL, Tableau). - Strong understanding capacity planning and forecasting - Exceptional communication and interpersonal skills, with the ability to articulate insights and recommendations clearly in both written and spoken English. Preferred Qualification(s) - Proven experience in a content safety, supply chain management, or financial sector is an advantage.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
