Join us as we inspire
creativity and bring joy to
millions of users worldwide.
Join us as we inspire
creativity and bring joy to
millions of users worldwide.
@2026 TikTok
Responsibilities
About the Team E-commerce's Governance and Experience (GNE) is a regional team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period. Responsibilities 1. Use AI tools to investigate issues, find similar products, and identify risky listings based on escalations and bad cases, with daily checks from the buyer side across SEA. 2. Re-check and clean up risky products and sellers by reviewing past bad cases and updating risk lists. 3. Use LLM to draft and improve workflows and responses to support investigation and review work. 4. Support urgent cases such as government recalls, PR issues, and other high-risk situations. 5. Help with operation requests like escalated case reviews and fulfillment SLA extensions. 6. Work closely with cross-functional teams and help coordinate discussions when needed.
Qualifications
Minimum Qualification(s): - Currently pursuing or recently completed a Bachelor’s degree. - Detail-oriented with a strong sense of curiosity and critical thinking. - Ability to work independently and follow through on investigative tasks. Preferred Qualification(s): - Experience in e-commerce or technology-related roles or prior exposure as an online seller or listing on platforms. - Strong analytical skills with proficiency in Excel and/or SQL. - Interest in platform governance, risk, or operational policy. - Keen interest in AI is a plus. - Ability to thrive in a fast-paced, ambiguous environment. If you have any questions, please reach out to us at apac earlycareers@tiktok.com
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
