Responsibilities
About the Team The Safety Product team is at the forefront of building and optimizing content safety systems. With a focus on optimising and advancing content safety, we leverage advanced large language models to enhance review efficiency, risk control, and user trust. Working closely with business and technical stakeholders, we deliver scalable solutions that keep pace with rapid global growth. Responsibilities: Requirement Validation & Strategy Execution - Partner closely with PM to deeply engage in the iteration of machine moderation strategies for core business lines. Facilitate and complete requirement validation and effectiveness evaluation for feature and policy configurations. - Establish an MVP verification mechanism for cross-functional teams prior to full-scale feature release. Drive and deliver feedback reports, utilizing A/B testing to validate feature effectiveness and conduct usability research. - Execute the promotion and implementation of new platform features tailored to core business requirements, driving continuous improvement in feature adoption rates. Platform Efficiency & Stability Optimization - Build and refine a comprehensive QoE (Quality of Experience) and QoS (Quality of Service) metrics. Proactively track user behavior and identify optimization opportunities through rigorous metric observation and analysis. - Conduct qualitative research with platform users to identify bottlenecks in workflows such as feature extraction, strategy configuration, and dry run experiments; translate these insights into actionable optimization proposals.
Qualifications
Minimum Qualifications: - Bachelor’s degree or above; 5+ years of experience in internet platform product operations or user operations. - Deep understanding of the content safety industry and the fundamental principles of machine moderation. Ability to communicate effectively with business PMs and Algo teams. - Highly data-sensitive with the ability to perform complex data decomposition and analysis. Strong capability in problem-solving from a user-centric perspective. - Exceptional project management skills and cross-functional influence. Ability to remain agile and address challenges flexibly within a fast-paced and diverse environment. Preferred Qualifications - Prior experience in Content Safety, Strategy Platform or Configuration Center operations is highly preferred.
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $99200 - $248400 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
