Join us as we inspire
creativity and bring joy to
millions of users worldwide.
Join us as we inspire
creativity and bring joy to
millions of users worldwide.
@2026 TikTok
Responsibilities
About the Team Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our selling partners. Service and Support Center Team (SSC) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period. Responsibilities - Assist the team in customer service business budget planning, including data collection, collation and analysis, support budget formulation, tracking and adjustment, and ensure that the budget is aligned with business objectives. - Participate in the construction of customer service business data automation, assist in building and optimizing automated reports and data tools, reduce manual statistical work, and improve data processing efficiency. - Collect and analyze operational data related to customer service business, output basic analysis reports, and extract key information. - Cooperate with the team to complete the data collection and collation of weekly and monthly reports, assist in business review meetings, and provide basic data support.
Qualifications
Minimum Qualification(s): - Undergraduate or above, majoring in Computer Science, Statistics, Mathematics, Accounting, Business Analysis or related majors. - Good communication, collaboration and execution skills, careful and meticulous in work, able to complete tasks assigned by the team efficiently. - Basic data processing and analysis capabilities, proficient in Excel (pivot tables, functions, etc.). Preferred Qualification(s): - Knowledge of SQL, experience in data visualization and dashboard building is highly desired. - Interest in customer service business, budget planning or data automation, with basic business thinking and logical analysis capabilities. If you have any questions, please reach out to us at apac earlycareers@tiktok.com
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
