Responsibilities
About the Team The Governance & Experience (GNE) team oversees marketplace integrity across the region. We ensure TikTok Shop remains safe, compliant, and trustworthy for users, sellers, and creators. Our team designs and enforces policies, builds governance frameworks, and partners with product and risk teams to deliver a high-quality marketplace experience. Our goal is to balance growth with strong platform safeguards. As a Strategy Manager, you will lead initiatives that enhance seller experience while protecting the platform from compliance and financial risks. You will develop strong expertise in seller journey and use data-driven insights to design scalable solutions that drive sustainable, high-quality order growth. This role requires close collaboration with cross-functional stakeholders (Risk, Product, and Country Business Partner teams) to identify gaps, define solutions, and translate complex data into clear business recommendations. Ideal candidates are analytical, adaptable, comfortable with ambiguity, and able to manage multiple stakeholders effectively. Responsibilities - Conduct independent analysis of operational data to generate actionable insights, evaluate solution effectiveness, and support ad-hoc business analysis requests. - Drive strategic initiatives by aligning business objectives with operational execution, securing stakeholder buy-in, and ensuring successful rollout and adoption of changes. - Define and translate business requirements into scalable product and technical solutions, ensuring alignment with business goals, system capabilities, and compliance standards. - Assess existing workflows and design optimized future-state processes. Proactively manage timelines, identify risks, and drive cross-functional collaboration to ensure smooth and high-quality implementation. - Serve as the key bridge between country business partners and Product teams, ensuring clear communication, proper expectation setting, and strong alignment throughout project lifecycles.
Qualifications
Minimum Qualification(s) - 2+ years of experience in governance, policy, risk management, platform integrity, or related fields. - Proven experience developing and implementing end-to-end policies or operational strategies. - Strong cross-functional collaboration skills, including working with stakeholders. - Strong analytical capability with experience handling large datasets and translating insights into actionable recommendations. Preferred Qualification(s) - Experience in e-commerce or technology environments. - Prior exposure to online selling or marketplace operations. - Proficiency in SQL. - Interest in platform governance, risk management, or operational policy. - Ability to thrive in a fast-paced and ambiguous environment.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
