Join us as we inspire
creativity and bring joy to
millions of users worldwide.
Join us as we inspire
creativity and bring joy to
millions of users worldwide.
@2026 TikTok
Responsibilities
About The Team The Search and Interaction Safety Operations team will assume a critical role in ensuring the seamless operation of TikTok's search and interaction, implementing operational processes, and overseeing day-to-day activities. By proactively addressing safety concerns and enhancing operational efficiency, the team will significantly contribute to TikTok's mission of providing a safe, smooth, and enjoyable search experience for users worldwide. Responsibilities - Manage and mentor a team of 20-50 Evaluator Quality Analysts dedicated to monitoring and analyzing Search & Interaction-related projects, content moderation, labeling, and quality assurance (QA). - Develop and implement comprehensive training programs for Quality Analyst to ensure they are equipped with the necessary skills and knowledge for effective performance. - Oversee the end-to-end moderation quality process, establish procedures for identifying and managing escalated issues requiring further review, and drive improvements in evaluation and quality processes. - Conduct regular evaluations, provide ongoing feedback and coaching, and handle underperformance with structured support plans. - Work with global and cross-functional teams to address process gaps, align strategies, and contribute to the optimization of evaluation, moderation, and quality performance. - Provide detailed weekly and monthly reports on evaluation outcomes to stakeholders, delivering actionable insights on content quality and emerging trends. - Represent APAC interests in global content quality discussions, ensuring regional nuances are respected while aligning with global best practices.
Qualifications
Minimum Qualifications: - Bachelor's degree or above. - 3+ years of demonstrated experience managing diverse teams in content moderation, labeling, and QA, including overseeing performance reviews and handling personnel management such as addressing underperformance. - Excellent verbal and written communication skills in English. - In-depth understanding of TikTok’s content policies and community guidelines. - Proven experience in content moderation, content analysis, or a related field. - Strong leadership skills with the ability to engage, motivate, and lead a team to deliver high-quality results. - Strong data analysis skills, with an ability to leverage data for performance assessment and quality improvement. Preferred Qualifications: - Proficiency in using moderation tools and content management systems. - Excellent content analysis and communication skills. Data analysis skills will be preferred.
Job Information
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
