Responsibilities
About the team TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. The Trust & Safety (T&S) team plays a critical role in ensuring that TikTok remains a safe and supportive platform for users around the world. Behind that mission are employees and partners working with complex and often sensitive content. Our Global Wellbeing team exists to support them. We design and deliver evidence-based wellbeing programs that promote psychological health, resilience and sustainable performance across our workforce. The Global Wellbeing team is responsible for the development, implementation and continuous improvement of wellbeing strategy and programs across Trust & Safety. The team partners closely with cross-functional stakeholders and regional teams to ensure programs are effectively delivered, adopted and embedded into day-to-day operations. About the role Within this team, the Wellbeing Program Manager is responsible for driving the planning, coordination and governance of wellbeing initiatives across Trust & Safety. The role focuses on leading project delivery for key initiatives, supporting program compliance, and ensuring consistent execution across teams. By working cross-functionally, the Program Manager translates strategy into structured plans, tracks performance, identifies gaps and drives actions to ensure programs are implemented effectively. This role will require collaboration across teams and may involve working across time zones. The position may involve exposure to sensitive content in the context of supporting Trust & Safety teams. Responsibilities: - Own and drive the end-to-end delivery of wellbeing initiatives across Trust & Safety, ensuring effective execution and continuous improvement - Manage a portfolio of Global Wellbeing projects within the region, ensuring alignment to priorities, timelines and operational needs - Take accountability for program adoption across teams, identifying gaps and implementing actions to improve engagement and effectiveness - Plan and coordinate project timelines, deliverables and priorities, ensuring alignment with operational needs - Establish and maintain clear processes and standards to support consistent and scalable program delivery - Manage external wellbeing vendors to ensure high-quality delivery, monitoring performance and driving improvements where needed - Support contract and scope alignment to ensure programs deliver value and meet defined objectives - Partner with cross-functional stakeholders to embed wellbeing initiatives into operational workflows and team practices - Coordinate and support communications to promote wellbeing programs and increase awareness and participation - Use data and insights to assess program performance, identify trends and take action to improve outcomes - Support needs assessments and contribute to the ongoing development and optimisation of wellbeing programs
Qualifications
Minimum Qualifications: - Proven experience owning and delivering programs or projects end-to-end - At least 2 years experience in program management of corporate health and wellbeing projects at a regional level - Demonstrated ability to manage multiple priorities and drive execution in a fast-paced environment - Strong planning, organisation and prioritisation skills, with high attention to detail - Strong interpersonal and communication skills, with experience managing stakeholders and building cross-functional partnerships within a large organisation - Experience managing vendors, partners or external providers, with a focus on delivery and outcomes - Agile mindset, with the ability to take initiative and operate effectively in a rapidly evolving environment Preferred Qualifications: - Experience in employee wellbeing, mental health, HR, consulting, or people-focused programs - Experience in program tracking, governance or delivery optimisation - Analytical mindset with the ability to use data to inform decisions - Experience independently leading workstreams or projects within larger programs - Experience working in a global or matrixed organisation
Job Information
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
