Responsibilities

Team Insight: The DataCenter Service / Datacenter Cloud System (DCS) team sits within TikTok's global technology structure and supports the company's fast growth by building and operating hyper-scale datacenters, managing the life cycle of server fleet, providing cloud solutions, and developing various infrastructure services, making sure they are scalable and are reliable. Role Insight: We are seeking an experienced Data Center Operations Engineers to apply technical expertise in a dynamic, fast-paced environment. This role requires strong knowledge of server hardware and a foundational understanding of mechanical and electrical infrastructure in large-scale data centers. You will be responsible for diagnosing and resolving server and infrastructure issues, collaborating with remote teams, and supporting the full server rack lifecycle, including buildout of compute and storage environments. In addition, you will lead and guide DC Technicians, ensuring high-quality execution of operational tasks and adherence to best practices. Candidates should have hands-on experience in at least one of the following areas: Networking, Scripting, or Hardware Repair. Success in this role requires strong communication skills, the ability to work independently and within a team, and adaptability in a rapidly changing environment. Responsibilities - Own and manage ticket queues, prioritizing by business impact and ensuring timely resolution or escalation with clear documentation - Lead day-to-day operations by guiding Data Center Technicians and overseeing hardware troubleshooting, maintenance, and diagnostics (including component replacement, power cycles, BIOS/RAID, OS reimaging, and log analysis using internal tools) - Execute and coordinate rack-and-stack, cabling, and deployment activities across the server lifecycle - Support data center projects and operational improvements, including capacity expansions, retrofits, infrastructure upgrades, and implementation of new tools and processes - Participate in incident management and incident response, recovery, and root cause analysis to minimize service impact and prevent recurrence. This requires participating in an on-call rotation for escalations from 24/7 team. - Lead and apply change management processes, acting as a change initiator where required - Assist on maintaining accurate inventory, asset tracking, and operational records - Build strong cross-functional relationships, act as an escalation point, and identify recurring issues to drive vendor escalation and continuous improvement

Qualifications

Minimum Qualifications - Associate’s degree in IT, Computer Science, Electrical/Mechanical Engineering, or related field (or equivalent practical experience) - 3+ years of experience in data center operations, IT infrastructure, or hardware support - Relevant certification or equivalent knowledge (e.g., EPI CDCP, CNET CDCTP or similar) - Strong hands-on experience with server hardware troubleshooting and support - Ability to lead tasks and guide junior technicians in a fast-paced environment Preferred Qualifications - Industry certifications (CompTIA A+, Network+, Server+, Linux+ or similar) - Experience in large-scale data center environments - Basic knowledge of mechanical and electrical infrastructure systems - Experience with networking, scripting, or advanced hardware repair - Experience supporting projects, incident management, or small team leadership - Experience operating material handling equipment (e.g., pallet jacks, server lifts)

Job Information