Responsibilities

E-commerce’s Governance and Experience (GNE) organization is dedicated to building a safe, sustainable, and high-trust marketplace where every customer enjoys a seamless purchase experience. TikTok Shop's content ecosystem operates at a scale where policy decisions directly shape the experience of millions of sellers, creators, and buyers. As a Content Governance Strategy Program Manager, you will be responsible for designing and operationalising content standards that protect platform integrity and support commercial growth. This is a strategic role at the intersection of policy, product, and enforcement - you will not just implement existing frameworks but build and refine the structures that determine how content risk is identified, prioritised, and acted upon across global markets. Responsibilities - Identify and analyse platform content risk trends, establish risk prioritisation, and translate insights into actionable policy responses. - Design enforcement frameworks (including severity tiering, escalation paths, and moderator tools) to ensure consistent and proportionate compliance. Build core content quality standards focused on integrity, trust, and quality. - Oversee policy implementation for overseas e-commerce, ensuring operational readiness across moderation, product, and business teams. Drive alignment of policy standards across regional markets, balancing global consistency with regulations and cultural context. - Continuously evaluate existing policies, identify gaps and edge cases, and lead execution of optimisation plans. Collaborate with business operations to assess the commercial impact of policy decisions.

Qualifications

Minimum Qualifications: - Bachelor’s degree or above. - 3+ years working' experience in Online Risks, Content Health & Safety, Content Operations, Trust & Safety, Internet Safety, Ecosystem Health or related fields. - Strong interest in content policy, Trust & Safety, e-commerce integrity, or social media platform governance. - Ability to think critically and help support the development of clear, fair, and scalable content policies. - Ability to collaborate across teams such as Policy, Product, Legal, and Operations. - Comfortable working with data to identify trends, support policy decisions, and improve processes. - Ability to work in a fast-paced environment, manage multiple priorities, and adapt to changing business needs. Preferred Qualifications: - Familiarity with e-commerce platforms, online marketplaces, or social media content ecosystems. - Exposure to content moderation, platform governance, risk management, or enforcement processes. - Experience supporting cross-functional projects or process improvement initiatives. - Trust & Safety, e-commerce, policy, operations, or related fields is a plus.

Job Information