Responsibilities
Team Overview TikTok Shop's Supply Chain & Logistics is looking for an experienced Regional Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees. Responsibilities - Lead and oversee end-to-end e-commerce fulfillment operations across 5–6 fulfillment centers (FCs), including inbound, inventory management, pick, pack, outbound, and return operations - Own regional operational performance and deliver KPIs related to safety, productivity, quality, SLA, customer experience, and cost control - Manage and develop a team of Site Managers and operational leaders across the region, including performance management, coaching, succession planning, and talent development - Drive regional capacity planning, labor planning, and peak season readiness to support business growth and operational scalability - Partner with internal cross-functional teams (Planning, Transportation, Product, Engineering, Finance, Quality, and Merchant teams) and third-party logistics providers (3PLs) to ensure efficient operations - Lead continuous improvement initiatives across the network to optimize productivity, reduce operational defects, and improve fulfillment efficiency Standardize operational processes and ensure SOP execution consistency across all FCs within the region - Analyze operational data and performance trends to identify risks, root causes, and improvement opportunities, and implement corrective actions Support new FC launches, operational ramp-ups, process transitions, and network expansion projects - Collaborate with automation and engineering teams to support the implementation and daily operation of warehouse automation systems and equipment - Maintain a strong understanding of the end-to-end supply chain process, including first-mile transportation, warehousing, fulfillment, and last-mile delivery operations - Champion strategic projects with network-wide impact and drive operational excellence initiatives across the organization - Ensure compliance with safety regulations, company policies, and operational standards across all managed sites
Qualifications
Minimum Qualifications - Bachelor’s degree in Business, Logistics, Supply Chain, Operations, Engineering, or a related field, or equivalent practical experience - 5+ years of experience in warehouse, fulfillment, logistics, or supply chain operations. 3+ years of experience managing multi-site operations or regional logistics operations - Proven experience managing third-party logistics providers (3PLs), vendors, and external operational partners. Strong people management experience, including leading managers and large frontline operational teams. - Experience in inbound, outbound, inventory, or quality operations with a deep understanding of operational KPIs and process management. Strong analytical, project management, and problem-solving skills with the ability to manage complex operational challenges. - Experience in capacity planning, labor management, cost optimization, and peak season operations. Basic understanding of warehouse automation systems and equipment such as conveyors, sorters, scanners, ASRS systems, or automated packing solutions - Knowledge of the end-to-end logistics and fulfillment chain, including first-mile, warehousing, middle-mile, and last-mile operations. Ability to work in a fast-paced and rapidly changing environment with strong stakeholder management skills - Familiarity with WMS systems, labor planning tools, and operational dashboards Preferred Qualifications - Experience managing large-scale e-commerce fulfillment networks - Lean Six Sigma, Kaizen, or continuous improvement certification/experience - Experience supporting warehouse automation implementation or process optimization projects - Experience launching new fulfillment centers or scaling operations during high-growth periods - Strong data analysis and operational reporting capabilities - Experience writing SOPs, operational playbooks, and training materials - Excellent communication and leadership skills with the ability to influence cross-functional stakeholders and leadership skills
Job Information
【For Pay Transparency】 Compensation Description (Annually) - Illinois
The base salary range for this position in the selected city is $143100 - $259200 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
