Join us as we inspire
creativity and bring joy to
millions of users worldwide.
Join us as we inspire
creativity and bring joy to
millions of users worldwide.
@2026 TikTok
Responsibilities
The Operations Strategy & Planning team is responsible for driving scale, standardisation, execution quality, and cost efficiency across TikTok’s Content Operations function. This role involves driving the operating model, process excellence, capacity planning, and OKR governance that enables the platform to manage content growth priorities while maintaining accuracy, speed, and efficiency. This team partners closely with Content Verticals, Regional Operations, PGC Product, Engineering, Data Science, and other XFN teams to ensure operations are data-driven, future-proofed, and continuously improving. Key Responsibilities: - Drive the long-term operational efficiency strategy for EMEA Content Operations. - Build and evolve scalable operating models to support growth in content volume, markets, and policy complexity. - Make data-driven trade-offs across quality, speed, cost, and risk. - Own end-to-end process design, optimisation, and documentation across moderation, appeals, escalations, and specialised workflows. - Apply Lean, Six Sigma, and operational excellence methods to reduce waste, rework, and latency. - Deliver continuous improvement initiatives with measurable gains in efficiency and quality. - Develop and maintain regional capacity plans, forecasts, and workload models. - Support budgeting and ROI analysis with clear, actionable insights. - Coordinate and operationalise the annual and quarterly OKR planning and reporting cycle. - Define, track, and improve core operational efficiency KPIs (e.g. cost per decision, handle time, automation rate).
Qualifications
Minimum Qualifications: - 5+ years of experience in strategy consulting, business analytics, operation analysis, or related fields. - Strong analytical and problem-solving skills, with proficiency in data analysis and presentation (e.g., Excel, SQL). - Structured thinker with the ability to balance big-picture strategy and attention to detail. Preferred Qualifications: - Fast learner with strong intellectual curiosity and a passion for driving business impact in a dynamic environment. - Strong communication and stakeholder management skills, with a proven ability to drive projects and deliver results.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
