Responsibilities

About the Team The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries. Responsibilities: - Establish, maintain, and oversee relationships with BPO vendors, ensuring cost-effectiveness and productivity. - Regularly assess vendor performance, ensuring they meet contractual obligations and service level agreements. - Coordinate with internal and external stakeholders, ensuring alignment of objectives and clear communication. - Work closely with cross-functional teams to align BPO services with company needs and objectives. - Resolve conflicts and address vendor-related issues in a timely manner. - Build trust and establish strong relationships with vendors to address issues in a timely manner. - Analyze performance metrics, implementing corrective measures when needed. - Travel to BPO vendor sites for evaluations, meetings, and relationship strengthening. - Regularly produce and present detailed reports on vendor performance, risks, opportunities, and other relevant metrics. - Stay updated on industry trends, driving innovation in BPO management and ensuring competitiveness.

Qualifications

Minimum Qualifications: - Bachelor's degree in Business, Management, Operations, or a related field. - Minimum of 5 years of experience in BPO/vendor management or a related role with two years of relevant experience in content moderation / trust & safety / content quality assurance - Proven track record in end-to-end BPO management, including quality performance management. - Ability to effectively coordinate with both internal and external stakeholders. - Ability to travel to BPO sites when required - Proficiency in producing and interpreting detailed reports. Preferred Qualifications: - Strong analytical and problem-solving skills. - Familiarity with the BPO industry, including its trends and best practices of Content Moderation - Capacity to multitask, prioritize, and operate efficiently in a fast-paced environment.

Job Information