Join us as we inspire
creativity and bring joy to
millions of users worldwide.
Join us as we inspire
creativity and bring joy to
millions of users worldwide.
@2026 TikTok
Responsibilities
About the team TikTok Shop's Governance & Experience (GNE) team is responsible for ensuring that our platform provides a safe, trustworthy, and seamless experience for merchants, creators, partners, and users. Our mission is to build a resilient e-commerce ecosystem through strong governance frameworks, operational excellence, and cross-functional collaboration. Responsibilities - Lead regional emergency response and crisis management operations for high-severity and high-visibility incidents impacting TikTok Shop. - Act as the primary escalation lead, coordinating cross-functional stakeholders to drive timely incident resolution and risk mitigation. - Develop and optimize emergency response frameworks, escalation protocols, and incident management processes across regional operations. - Partner closely with business and country operations teams to identify operational pain points and implement scalable solutions. - Conduct root-cause analysis and post-incident reviews to identify preventive measures and improve operational readiness. - Drive alignment across Operations, Legal, Public Policy, Communications, Product, and cross-functional teams during crisis situations. - Monitor emerging operational, regulatory, and reputational risks, providing actionable recommendations to leadership teams. - Provide clear and effective executive-level communication during fast-moving incidents.
Qualifications
Minimum Qualification(s): - 5 years of experience in emergency management, crisis management, incident response, trust & safety operations, risk management, or related governance functions. - Proven experience managing high-visibility incidents in e-commerce, technology companies, consulting firms, or government/public sector organizations. - Strong stakeholder management and cross-functional collaboration skills, with the ability to drive alignment across regional and global teams. - Strong communication and executive presentation skills, with the ability to operate effectively in ambiguous and fast-paced environments. - Experience developing operational processes, escalation frameworks, or incident management programs at scale. - Strong business acumen and experience partnering with business operations teams. Preferred Qualifications - Experience in e-commerce, technology platforms, public safety, law enforcement, regulatory operations, or government emergency response organizations. - Experience handling regulatory escalations, reputational risk management, or public safety incidents. - Strong analytical and problem-solving skills, including experience conducting root-cause analysis and risk assessments. - Experience working in global organizations with complex cross-regional stakeholder management. - Ability to highly organize during rapidly evolving crisis situations.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
