Join us as we inspire
creativity and bring joy to
millions of users worldwide.
Join us as we inspire
creativity and bring joy to
millions of users worldwide.
@2026 TikTok
Responsibilities
Team introduction TikTok LIVE-Regional Operations-TW aims to empower a safe, authentic, and inclusive LIVE environment and provide the best real-time experience that cultivates a sense of belonging, enhances real-life experience, enables diverse businesses and provides economic opportunities for people to interact in real-time. Members with high motivation to grow gather, and there is a culture of open discussion from a qualitative and quantitative point of view. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early. Responsibilities - Serve as the external customer support contact point, handling various inquiries and issues from external users, including but not limited to appeals processing, abnormal issue investigation, and user experience assurance. - Analyze operational data and structure issue-related data to identify high-frequency issues, policy deviations, and process bottlenecks. Generate business insights and provide optimization recommendations to support business and product decision-making. - Participate in AI-related projects, organize and label issue data, and regularly deliver high-quality datasets for model training and optimization to improve customer support efficiency.
Qualifications
Minimum Qualification(s) - Based in Tokyo, fluent Chinese speaker and good English communication skills. Proficiency in Chinese is required for user communication and issue handling in Chinese; English for internal cross-team collaboration. - Available to start on June 15 or earlier, able to work 3-4 days per week with a minimum internship duration of 4 months. - Strong communication and interpersonal skills, with a strong sense of customer service and cross-functional collaboration ability. - Quick response time and strong execution skills, able to efficiently resolve issues in a fast-paced environment. - Strong problem-solving and analytical skills with clear logical thinking and the ability to independently drive issue resolution. - Detail-oriented and highly responsible, capable of handling repetitive and detail-heavy tasks consistently. - Data-sensitive, with basic data processing and analysis skills (e.g., Excel/table processing). Preferred Qualification(s) - Familiarity with content platforms or livestreaming business operations. If you have any questions, please reach out to us at apac-earlycareers@tiktok.com
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
