Join us as we inspire
creativity and bring joy to
millions of users worldwide.
Join us as we inspire
creativity and bring joy to
millions of users worldwide.
@2026 TikTok
Responsibilities
E-commerce's Governance and Experience (GNE) organization is dedicated to building a safe, sustainable, and high-trust marketplace where every customer enjoys a seamless purchase experience. Responsibilities - Design and execution of seller lifecycle governance strategies that minimize ecosystem risks, improve seller performance, and enhance customer trust in TikTok Shop across EMEA. - Analyze data to identify key trends, gaps, and risk signals across the seller lifecycle, translating insights into clear recommendations, business cases, and prioritized project proposals. - Triangulate findings across internal tools, investigations, and cross-functional feedback to identify risky sellers, behaviors, and emerging issues, and escalate where required. - Collaborate with cross-functional teams to gather requirements, align on problem statements, and design best-fit solutions and SOP updates. - Drive the delivery of medium-complexity governance projects, including requirement scoping, milestone planning, and stakeholder alignment across multiple teams and markets. - Act as a subject-matter contributor in specific areas of Seller Governance, supporting investigations, refining internal knowledge bases, and strengthening operational and policy consistency. - Support tracking of key governance KPIs, monitor risk and performance signals, and proactively flag challenges, opportunities, and ecosystem risks.
Qualifications
Minimum Qualifications： - Bachelor’s degree or equivalent practical experience. - Familiar with e-commerce, operations, compliance, marketplace governance, or related fields. - Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive action (Excel/Sheets required; SQL a plus). - Clear and effective communication skills with the ability to influence cross-functional stakeholders and translate insights into actionable recommendations. - Ability to navigate ambiguity, adapt to fast-changing environments, and manage multiple priorities with strong ownership and accountability. Preferred Qualifications： - Experience in e-commerce, marketplace platforms, or policy/governance-related functions with strong commercial acumen. - Experience working with cross-functional teams across multiple markets or in a matrix organisation.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
