Responsibilities
About the Team The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency. We are looking for an experienced logistics operations manager to manage intra EU carrier performance, to improve TikTok shipping service level constantly to attract more sellers. - Responsible for the TikTok shipping service and related operations for Intra EU scope (cross EU countries shipments), including (but not limited to) courier management & courier pool expansion with procurement, logistics performance analysis, key metrics improvement, reverse logistics performances - Covering multiple platform shipping methods, help build and constantly improve the relevant service. As the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback on the expected solution and business impact to solutions, providing short-term solution/support to the biz before long fixing is in place, driving the result until change deployment - Responsible for improving seller experience on using TikTok shipping service, including (but not limited to) solving collection issues, key sellers communication, mass sellers education, to improve seller adoption of TikTok shipping service - Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed - Manage day-to-day operations, track record of high performance and team improvement
Qualifications
Minimum Qualification(s) - Bachelor's degree or higher - Work experience in logistics operations, with excellent understanding of any segment including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance - Self-motivated and results-driven, analytical and data-driven - Fluent communication in both English and Chinese is required to communicate with Chinese merchants and internal stakeholders based in China while communicating in English with cross-functional team stakeholders Preferred Qualification(s) - Bachelor's degree with logistics transportation or business management background - Solid working experience in platform logistics within Europe, with deep understanding and working relationships with major courier companies - Fair understanding of e-Commerce marketplace operation and governance policy - Able to do short-term business travel within Europe
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
