Join us as we inspire
creativity and bring joy to
millions of users worldwide.
Join us as we inspire
creativity and bring joy to
millions of users worldwide.
@2026 TikTok
Responsibilities
The Trust & Safety team at TikTok ensures our global community is safe and empowered to create and enjoy content across all our applications. The Policy Scaling team serves as an essential governance function and bridges from policy principle to actual enforcement — ensuring that policies reflect and account for the nuances of actual content and user behavior, are consistently applied, and are continuously improved. We are looking for a Head of Policy Scaling to lead a globally distributed team of Policy Leads and Policy Managers. As a leader, you will sit at the intersection of Policy, Product, Operations, and business teams, ensuring policy intent is mirrored in enforcement outcomes, and policies are responsive to shifts in content trends and user behavior. Responsibilities: - Global Team Leadership: Build, lead, and develop a high-performing, globally distributed team of Policy Leads and Managers. Foster an inclusive, resilient culture capable of handling complex, fast-moving challenges associated with Trust & Safety. - High-Quality Labeling & Evaluation: Lead the team on production of high-confidence labeled datasets to support policy performance evaluation across features and identify areas of ambiguity that need to be addressed through policy guidance. - Policy Guidance: Lead the team in maintenance of internal policy guidance to ensure T&S teams are aligned on how to apply policies across a range of methodologies. - Cross-Method Consistency Oversight: Lead evaluation of how policies are applied across human moderation, automation, and hybrid workflows — identifying gaps, drift, or unintended inconsistencies. - Structured Feedback for Policy Development: Identify ambiguity, operational friction, emerging harm patterns, and unintended consequences across harm domains — and provide structured feedback to refine policy drafting. - Business Partnership: Act as a key partner to business teams in areas such as monetized products and emerging business strategy, providing guidance on policy approach, establishing new processes, and coordinating with policy development and product policy teams to support novel issue areas.
Qualifications
Minimum Qualification(s): - 5+ years of experience in Trust & Safety, Content Policy, Content Operations, Risk Management, or a related field in a high-growth tech environment. - 4+ years of people management experience, with a proven track record of leading large, culturally diverse, globally distributed teams. - Policy Operationalization: Deep expertise in translating highly nuanced, ambiguous policy principles into crisp, actionable operational guidance and high-fidelity training data. - Analytical Experience: Strong technical aptitude with experience steering data-driven quality assurance, audit, or compliance frameworks at scale. Comfort collaborating directly with ML/AI engineering teams on automated enforcement workflows. - Exceptional Stakeholder Management: Proven ability to influence executive stakeholders, navigate competing priorities between business growth and platform safety, and build deep cross-functional alliances. - Communication Excellence: Exceptional written and verbal communication skills, with the ability to distill complex operational data into clear, strategic narratives for executive leadership. Preferred Qualification(s): - Experience working across multiple feature areas (feed, search, live, DMs, etc.). - Advanced degree (JD, MPP, MBA, or equivalent) in public policy, law, data science, or a related field.
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $189800 - $487200 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
