Responsibilities
About the team: The Business and Partnership Management team (BPM) plays a critical role in supporting TikTok's Trust & Safety objectives. It is a centralised cross platform team responsible for managing the full lifecycle of BPO partner relationships, including sourcing and early-stage implementation, contracting, budgeting, cost, payment, and portfolio-level performance management. In addition, BPM leads strategic initiatives across T&S Operations, as well as builds and maintains critical tooling and access infrastructure. The Business Operations and Sourcing team sits within BPM and is responsible for managing global initiatives within the global Trust & Safety (T&S) Operations pillar and across our BPO partner landscape. This is done through: - Managing cross-functional and change management projects - Developing and implementing BPO sourcing strategies through market research, partner outreach and structured partner selection processes. - Driving the global partner strategy for content moderation, with a focus on portfolio-level performance. About the role What will I be doing? As the Head of Business Operations and Sourcing team, your primary responsibility will be to lead a team managing strategic cross-functional programs within Trust & Safety Operations and all BPO Sourcing activities. You will drive projects forward, implement process and program changes, and define new ways of working. You will be coordinating between Trust & Safety Operations leadership, Operations stakeholders, and cross functional teams to influence and achieve outcomes. Responsibilities - Lead global projects and change management programs within Trust and Safety Operations, working closely with cross-functional teams to drive implementation. - Prepare high quality business reports and deliver presentations tailored to technical and non-technical stakeholders. - Drive process improvements to improve the business management of T&S Operations - Influence and drive alignment across lines of business teams to execute our roadmap, fostering a collaborative approach. - Build and maintain strong relationships with Trust & Safety Operations teams to gain a strong business understanding. - Lead all T&S Operations Sourcing activities, acting as the primary interface with cross functional teams to address sourcing requirements - Standardize sourcing and vendor management processes to improve governance, scalability, and cross functional collaboration - Work with the procurement team to manage RFX processes for BPO optimisation and evaluate partner capabilities and performance
Qualifications
Minimum Qualification(s) - Bachelor's degree, or equivalent, in Humanities, Economics, Finance, or equivalent practical experience. - At least 5 years of experience in program management, and/or 5 years of experience in Procurement or outsourcing management. - Strong analytical skills and strategic thinking, and an ability to thrive in a dynamic environment. - Experience managing large-scale, complex projects including change management execution. - Ability to work independently and exercise maturity in handling confidential information. - Excellent skills in spoken and written communication across both technical and non-technical audiences. - Strong stakeholder management skills and able to influence without authority. Preferred Qualification(s) - Experience in large-scale operations
Job Information
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
