Responsibilities
In particular, the e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. As a account management intern, you will support the growth and day-to-day management of merchants in the FMCG category on TikTok Shop. You will work closely with line managers and cross-functional teams to ensure smooth operations and drive merchants performance. This role offers hands-on experience in merchant management, data analysis, and e-commerce operations in a fast-paced environment, helping you build a strong foundation for your future career. The FMCG GRKA team manages a concentrated portfolio of Global and Regional Key Accounts, with a major business focus on HBPC (Home, Beauty & Personal Care) and MKB (Moms, Kids & Babies). The team works closely with commercial, campaign, platform, and cross-functional teams to drive account growth, operational excellence, and business execution for strategic partners. Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period. Responsibilities: - Manage and grow a portfolio of key accounts of HBPC & MKB, owning their day-to-day performance and development - Analyze merchant performance (traffic, conversion, AOV, GMV) to identify gaps and drive actionable improvements - Drive merchant participation and execution in campaigns, ensuring readiness and maximizing sales impact - Work closely with merchants to optimize assortment, pricing, and content (livestream & short video) to improve conversion - Identify and scale high-potential merchants, building repeatable growth cases across the portfolio - Coordinate with cross-functional teams (Campaign, Ads, etc.) to resolve issues and unlock merchant growth - Maintain accurate merchant data and ensure timely communication of platform updates, policies, and initiatives
Qualifications
Minimum Qualifications: - Actively enrolled university student - Strong analytical and logical thinking mindset - Comfortable working with data (Excel/Google Sheets is a must) - Good communication and stakeholder management skills - Proactive, responsible, and able to manage multiple tasks under deadlines Preferred Qualification: - Interest in E-commerce, especially Health, Beauty, Personal Care and Moms & Baby category is a plus - Ability to follow structured processes while identifying improvement opportunities - Data-driven thinking with attention to details - Ownership mindset (proactive follow-up, not waiting to be pushed) - Willingness to learn fast and adapt in a fast-paced environment If you have any questions, please reach out to us at apac-earlycareers@tiktok.com
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
