Responsibilities
About the Team The Advertiser Experience (AdEx) team supports advertisers in resolving advertising review and policy-related issues so they can use TikTok’s advertising platform smoothly and effectively. The team works closely with internal stakeholders, including Sales and Policy, to balance business opportunities with platform safety and improve the overall advertiser experience. In this role, you will support the team’s daily operations by managing advertising review-related requests and case information. You will perform tasks based on Standard Operating Procedures (SOPs) and guidance from AdEx team members. Some tasks will involve the use of AI Agents and other internal tools. Responsibilities - Organize the required information and submit internal review or escalation requests related to advertising review decisions. - Track the status and outcomes of submitted requests and maintain accurate case records. - Use AI Agents, Excel and internal management tools to update and manage case information. - Communicate with internal stakeholders, including AdEx, Sales, and Policy teams, when additional information or clarification is required. - Perform assigned tasks accurately and consistently based on SOPs and guidance from AdEx team members. - Support other daily operations and related projects within the AdEx team as needed. As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests. Applications are reviewed on a rolling basis, so we encourage you to apply early.
Qualifications
Minimum Qualifications - Currently pursuing a bachelor’s or master’s degree in any field. - Fluent Japanese communication skills and conversational-level English skills, with the ability to read and understand English SOPs, instructions, and case information, and complete forms and communicate through chat in simple English. - Basic proficiency in Microsoft Excel or Google Sheets. - Ability to perform routine operational tasks consistently. - Ability to handle confidential information appropriately. - Willingness to learn new tools, systems, and operational processes. - Availability to work at least 3 days per week, up to 28 hours per week. Preferred Qualifications - Frequent user of AI tools, such as ChatGPT, or a strong interest in using AI Agents for operational work. - Previous experience in data entry, case management, administrative work, or operational support. - Interest in the advertising, internet, or technology industries. - Comfortable learning and using new systems and digital tools.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
