Join us as we inspire
creativity and bring joy to
millions of users worldwide.
Join us as we inspire
creativity and bring joy to
millions of users worldwide.
@2026 TikTok
Responsibilities
About the Team TikTok Shop's Governance & Experience (GNE) team is responsible for ensuring that our platform provides a safe, trustworthy, and seamless experience for merchants, creators, partners, and users. Our mission is to build a resilient e-Commerce ecosystem through strong governance frameworks, operational excellence, and cross-functional collaboration. Responsibilities - Identify and assess gaps across the governance lifecycle, from policy development to enforcement, through case investigations and root cause analysis. - Drive cross-functional collaboration to align on findings, share insights, and build consensus on needed improvements. - Manage and track governance programs and action items, ensuring timely execution and strengthened control mechanisms across key domains. - Monitor performance of key metrics and conduct deep dive analysis when necessary. - Drive automation and AI initiatives to improve efficiency and accuracy across GNE operations.
Qualifications
Minimum Qualification(s) - Bachelor’s degree or higher in a relevant field. - Professional experience in e-Commerce governance, policy development, moderation operations, or related domains. - Solid understanding of e-Commerce compliance standards and internet governance, with strong business acumen and risk awareness. - Intermediate data analysis skills (including working with datasets, and competency in Excel/ spreadsheets). - Experience in supporting or deploying AI/ automation initiatives. - Strong communication and coordination skills, with the ability to engage effectively across teams and stakeholders. Preferred Qualification(s) - Experience in listing/content moderation, or BPO operations, ideally in a QA, Team Lead, or SOP development role. - Advanced data analysis capabilities, including proficiency in SQL and/or Python. - Hands-on experience in developing AI automation or prompt engineering to support operational efficiency and decision-making. - Proven experience in project or program management, particularly in cross-functional and global environments. - Demonstrated ability to apply analytical thinking and a programmatic approach to monitoring outcomes and driving improvements. - Sound judgment and decision-making skills, especially in complex or ambiguous situations.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
