Responsibilities

The Workplace Services team takes the lead in developing an exceptional workplace experience across our regional offices. They drive workplace strategy, optimise performance, and enhance productivity and cost-efficiency. Through innovative programs and initiatives, they create a unique and user-centric workplace journey. They collaborate with cross-functional teams to maximise space utilisation and efficiency for all workplace users. The team also oversees essential services and continuously evolves its approach to elevate the company culture and foster a vibrant work environment. Responsibilities - Leadership: Lead and develop vendor teams that support workplace services for one or more locations, including maintenance reporting, ticketing systems, operational improvements, on-call communications, group forums and office services. - Vendor Management: Oversee vendor and supplier teams, KPI performance, contract negotiations, service level agreements and performance reviews to optimise workplace services (e.g., cleaning, service contractors). - Budget & Inventory Management: Develop, manage, analyse and optimise investments/savings through cost control and expense tracking; ensure regional offices have required supplies, inventory and stock, including company-level displays and signage. - Company Culture, Partnership & Space Optimisation: Apply an employee- and business-first mentality to create a welcoming, user-centric environment; partner with cross-functional teams (Catering Services, Real-Estate & Facilities, EHS, Physical Security, IT) to enhance space utilisation, productivity and the overall workplace experience; and support events, community activities, well-being and merchandise initiatives that uplift the workplace experience. - Data Analysis & Insights: Research and analyse data to propose insights and improvements through reports, simplified visual representations and other quantitative and qualitative means to drive data-driven results and proposals. - Project Management: Lead and support full-cycle small and large-scale projects (e.g., office moves, internal programmes, regional events) with project governance, tracking, reporting, management and execution to deadlines. - Continuous Improvement & Growth Mindset: Is innovative and solution-focused; identifies business opportunities and continuously improves, develops and implements workplace solutions and programmes that enhance employee productivity and company growth.

Qualifications

Minimum Qualifications - Bachelors (BA) degree. - Holistic workplace, office management, community, events and facilities experience. - Excellent communication, interpersonal and presentation skills. - Strong leadership, development, business-partner and stakeholder-management skills. - Project/programme management and strong problem-solving skills; excellent judgment, decision-making and influencing skills, particularly in complex situations. - Ability to work from the office five days a week and travel internationally as required by the business. Preferred Qualifications - Integrated Facilities Management (IFM) contractor/vendor experience, plus finance/budget/P&L management experience. - Strong ownership, data and insight skills; integrates and applies strategic and operational thinking in daily practices and projects. - Experience or potential to act at a regional level to influence and drive decisions and programmes. - IFMA, BOMA, CoreNet, PMP, or other industry-equivalent certifications preferred.

Job Information