Responsibilities

About the team Monetization Integrity Ops plays a critical role in supporting TikTok's Trust & Safety objectives. Our primary focus is on delivering high-quality content moderation at optimal cost, ensuring minimal exposure of both the platform and advertisers to high-risk content. From an advertiser's perspective, we are committed to driving consistency and accuracy in moderation outcomes, whether automated or human-led, so that brands can build trusted, long-term, and mutually beneficial commercial relationships with TikTok. Guided by the MI team's broader mission to make TikTok the world's most trusted ecosystem and the easiest platform to advertise on, our work contributes to TikTok’s overall success in several key ways: - Enabling Growth: By creating a safe and reliable advertising environment that attracts and retains global partners. - Ensuring Compliance: By upholding moderation standards that align with legal, regulatory, and brand safety requirements. - Driving Innovation: By leveraging automation, data, and human expertise to continuously improve moderation outcomes. Responsibilities - Project & Initiative Delivery - Own improvement projects from scoping through implementation and closure. - Develop project plans, milestones, deliverables, success measures and governance. - Coordinate cross-functional stakeholders, manage dependencies and resolve project risks/issues. - Lead workshops and working sessions to drive alignment and execution. - Track progress and communicate key status, risks, decisions and outcomes. - Process Transformation & Operational Improvement - Identify and lead initiatives to simplify, standardise, automate and optimise operational processes. - Map current-state processes and design future-state workflows and operating models. - Lead pilots and proof-of-concepts to validate proposed solutions. - Support implementation and transition of new processes into BAU. - Performance & Business Insights - Use operational data to identify improvement opportunities and prioritise initiatives. - Conduct targeted performance deep dives to identify root causes and quantify improvement potential. - Establish KPIs, baselines and success measures for projects. - Track post-implementation performance to validate outcomes and identify further optimisation opportunities. - Business Case & Benefits Outcomes - Develop data-driven business cases for improvement initiatives. - Quantify expected benefits across cost, efficiency, service, scalability and experiences. - Track outcomes and recommend whether initiatives should be scaled, modified or discontinued. - Operational Readiness & Implementation - Lead readiness and transition activities for new systems, processes, products and workflows. - Coordinate requirements across internal and external stakeholders. - Support UAT, pilots, training and implementation activities. - Conduct post-implementation reviews and capture lessons learned. - Stakeholder & Site Engagement - Work with internal and external stakeholders to translate operational challenges into actionable project requirements. - Facilitate problem-solving workshops and drive stakeholder alignment. - Influence through data, structured analysis and business outcomes, rather than formal partner governance authority. - Governance & Continuous Improvement - Maintain project governance and conduct project reviews to maintain a pipeline of improvement opportunities. - Promote data-driven decision-making, structured problem solving and continuous improvement across partner-supported operations.

Qualifications

Minimum Qualification(s) - 3+ years of experience in operations, project management, process improvement, business transformation, operational excellence or a related field. - Strong project management capabilities, including managing timelines, dependencies, risks, action plans and stakeholder expectations. Demonstrated ability to translate business or operational challenges into structured solutions, project plans and actionable deliverables. - Strong communication, influencing and stakeholder management skills, with the ability to drive outcomes without direct authority. - Strong analytical and problem-solving skills, with the ability to use performance data and business insights to identify opportunities and measure impact. - Experience conducting root cause analysis, process reviews and performance deep dives. - Ability to develop clear presentations, project updates and recommendations for operational and cross functional stakeholders. Strong proficiency in Excel/Sheets, etc. - Comfortable managing multiple projects and priorities simultaneously. Preferred Qualification(s) - Experience in business transformation, operational excellence, continuous improvement. Background in Operations, SME, Training, QA, Workforce Management or Process Improvement is advantageous. - Experience managing multi-site, BPO, outsourced or partner-supported operations. - Experience delivering projects involving process redesign, automation, technology adoption, workflow optimisation or operating model changes. - Experienced with performance dashboards, MI/BI tools and data-driven performance management. Familiarity with continuous improvement methodologies such as Lean, Six Sigma, Kaizen or similar frameworks. - Experience developing business cases, benefits assessments and benefits-realisation tracking. Experience leading pilots, proof-of-concepts, UAT, operational readiness or large-scale implementation initiatives. - Experience working across multiple functions and geographies, particularly in customer service, e-commerce, tech related, banking or high-volume service environments. - Experience engaging with leadership stakeholders and presenting data-driven recommendations and project outcomes.

Job Information