Responsibilities
About the team The mission of data science is to help Trust & Safety make many good decisions using data. As a member of our team, you are instrumental in ensuring that we use data to keep our users and community safe. You will help scope out projects, ideate on new strategies, and most importantly, use data to find insights, diagnose problems and tell compelling stories. You will partner with a variety of stakeholders across operations, policy, product and engineering teams - both locally and globally. Responsibilities - Work with large and complex data sets to support project execution and strategic planning - Design and monitor core metrics; perform root cause analysis to explain drivers - Collaborate closely with the global Trust and Safety team, proactively providing insights and recommendations and overseeing the macro direction of the business - Influence stakeholders through data-based recommendations and mobilize cross-functional teams by telling compelling stories with data to drive business impact and innovative breakthrough - Use data and insights to form best-in-class heuristics to proactively detect and disarm safety incidents - Develop metrics and visualization tools to evaluate risks of the platform and the impact of safety strategies
Qualifications
Minimum Qualification(s) - 5+ years of experience in data science, analytics or quantitative analysis - Experience working with SQL, ETL, R/Python, Tableau, Excel - Experience building data infrastructure and implementing reporting solutions - Experience with creating data visualizations to communicate metric performance - Independently design, research, develop and apply ML/AI solutions to solve business problems, including prediction, optimization, segmentation and so on. Build evaluation systems for outputs to minimise error and bias and identify root causes such as limitations with model's training data / context window. - Ability to solve problems using quantitative approaches; strong communication skills to communicate complex concepts and analytical results across technical and non-technical audiences to drive business impact - Degree in a quantitative discipline (e.g., Statistics, Economics, Computer Science, Mathematics, Engineering) Preferred Qualification(s) - Experience of working in online content platforms, Trust & Safety or risk management - Experience working with international partners in different time zones - Demonstrated experience using AI tools and emerging technologies to generate insights, improve workflows and develop new capabilities - Passion for social technology products and a curiosity to learn and grow with a fast paced company
Job Information
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
