Responsibilities
About the Team The TikTok Shop US Operations team is responsible for building a high-quality and scalable fulfillment network to support the continued growth of TikTok Shop in the U.S. Our team works closely with fulfillment centers, third-party logistics providers (3PLs), and cross-functional partners to continuously improve operational performance, capacity, quality, cost, and customer experience. As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests. Applications are reviewed on a rolling basis, so we encourage you to apply early. Responsibilities: - Support end-to-end fulfillment operations across inbound, inventory, picking, packing, and outbound processes. - Track and analyze key operational KPIs, including productivity, quality, capacity, SLA performance, and cost-related metrics. - Assist with daily and weekly performance reviews of fulfillment centers and 3PL partners, identifying operational risks and supporting follow-up actions. - Support capacity planning and peak-season readiness by analyzing volume forecasts, warehouse capacity, labor requirements, and operational performance. - Participate in continuous improvement projects to identify operational bottlenecks and improve warehouse productivity and process efficiency. - Assist in cross-functional projects involving Operations, 3PL partners, Product, Supply Chain, and other internal teams. - Support the development and standardization of operational SOPs, reporting mechanisms, and performance tracking tools.
Qualifications
Minimum Qualifications - Currently pursuing a Bachelor's degree in Supply Chain, Logistics, Operations Management, Industrial Engineering, Business Analytics, or a related field. - Strong interest in e-commerce fulfillment, warehouse operations, and supply chain management. - Strong analytical and problem-solving skills with proficiency in Excel. - Strong communication skills and ability to collaborate with cross-functional teams in a fast-paced environment. - Able to work on-site for at least 4 full working days per week; 5 days preferred. - Able to commit to an internship period of no less than 3 months. Preferred Qualifications: - Previous internship or project experience in e-commerce, fulfillment, warehouse operations, logistics, or 3PL operations. - Familiarity with inbound, inventory, outbound, capacity planning, or warehouse performance metrics. - Experience with SQL, Python, Tableau, Power BI, or other data analysis and visualization tools. - Exposure to continuous improvement methodologies such as Lean, Six Sigma, or Kaizen. - Experience developing SOPs, operational reports, or process documentation. By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
