Responsibilities
TikTok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies. Responsibilities - Develop and execute merchant operations strategies to improve logistics adoption, operational efficiency, and seller experience for TikTok Shop merchants. - Collaborate closely with front-end e-Commerce teams, Product, Engineering, Logistics, Customer Support, Policy, Legal, and Finance to ensure logistics workflows and service capabilities are aligned with merchant needs. - Own merchant-facing operating mechanisms, including onboarding workflows, requirement collection, SOP communication, FAQ materials, training documents, issue intake, escalation paths, and service adoption tracking. - Translate merchant feedback and front-end team input into structured business requirements for logistics solutions, transportation operations, product capabilities, support processes, and policy improvements. - Monitor and analyze merchant operations KPIs, including onboarding progress, logistics service adoption, issue volume, resolution timeliness, recurring pain points, and merchant satisfaction; identify opportunities for improvement and drive implementation. - Coordinate end-to-end resolution for merchant-facing logistics issues, including pickup, fulfillment handoff, shipment flow, delivery tracking, returns, claims, and billing-related questions. - Keep abreast of e-Commerce logistics trends, seller service practices, market operating requirements, and internal business priorities; continuously optimize merchant operations processes and service models.
Qualifications
Minimum Qualification(s) - Bachelor’s degree or above, 5+ years of experience in merchant operations, seller operations, marketplace operations, e-Commerce operations, logistics operations, business operations, or supply chain management. - Experience working directly with merchants, sellers, brands, account teams, front-end commercial teams, or cross-functional business partners. - Strong analytical thinking and problem-solving skills, with the ability to identify patterns from merchant feedback, operational data, support tickets, and adoption metrics. - Strong project management skills, including requirement clarification, issue tracking, owner alignment, stakeholder follow-up, and deadline management. - Excellent communication and interpersonal skills, with the ability to collaborate effectively across business, operations, product, and external-facing teams. Preferred Qualification(s) - Master’s degree in Logistics, Supply Chain Management, Business, Operations Management, or a related field is preferred. - Experience in cross-border e-commerce, marketplace logistics, fulfillment programs, seller services, merchant enablement, or complex logistics operations. - Understanding of cross-border logistics operations, transportation networks, fulfillment processes, or merchant-facing logistics services is preferred. - Experience creating merchant-facing enablement materials, training decks, FAQs, SOPs, or operational playbooks.
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $151050 - $258400 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
