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Global Operations

Automation Specialist, AI Data Service Operations

Location:

Singapore

Employment Type:

Regular

Job Code:

A137094A

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Responsibilities

Job Overview Your core objective is to maximize the response speed and performance efficiency of AI Agent prompts. You will manage a dynamic, multi-project workflow queue and leverage advanced AI-assisted diagnostic tools to continuously iterate on complex prompt architectures. This role goes beyond simply “chatting” with AI. It focuses on engineering robust, scalable, and precise logical structures that consistently drive desired model behavior. Key Responsibilities - Prompt Engineering: Design and deploy advanced prompting strategies, including Chain-of-Thought (CoT), Meta-Prompting, and Least-to-Most Prompting, to precisely guide model behavior. - AI Tool Integration: Maintain and leverage automated Root Cause Analysis (Auto-RCA) tools and automated Prompt Agents to quickly identify the causes of model failures and generate potential solutions within minutes. - Logic Diagnosis: Conduct deep-dive analysis into model hallucinations and classification errors. You will identify whether failures are caused by tokenization issues, logical gaps, or variance driven by temperature settings. - High-Frequency Experimentation: Conduct rapid A/B testing across prompt variants. You should be able to quickly adjust your approach based on performance data, decisively move away from overly complex or ineffective solutions, and prioritize strategies that are robust and efficient. - Tool Maintenance: Provide feedback and prompt updates for internal Agent tools, such as Auto-RCA, to ensure the team’s diagnostic toolchain remains at the forefront of industry practices.


Qualifications

Minimum Qualifications - Education: Bachelor’s degree or above. Candidates with backgrounds in STEM, Linguistics, Philosophy, or related disciplines are preferred. - Relevant Experience: Work or internship experience related to Large Language Models (LLMs), such as Prompt Engineering, AI Data Operations, AI Product Operations, or related areas. - Data Analysis & Logical Thinking: Strong analytical skills with the ability to identify patterns in data and clearly define problems. Demonstrates structured thinking, attention to detail, and the ability to follow standardized workflows. - Operational Agility: Ability to quickly switch between different project contexts within a dynamic workflow queue while maintaining a high level of attention to logic and quality. Preferred Qualifications - Domain Experience: Experience in Trust & Safety, content moderation, content review, or classification and annotation. - Technical Understanding: Familiarity with fundamental NLP and LLM concepts, such as Attention mechanisms, context windows, and tokenization, with a good understanding of model capabilities and limitations. - Technical Skills: Basic proficiency in Python or SQL, with the ability to write simple scripts for prompt testing or supporting data analysis.


Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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