Responsibilities
About the Team: The Global Agency & Accounts (GA&A) Team partners with the world’s largest advertisers and agencies, providing strategic solutions to help brands grow through TikTok’s suite of products. We are looking for a data-driven, operationally-minded Global Account Manager (GAM) to join our GA&A team. This role serves as the "Activator" of global initiatives—the bridge between high-level strategy and regional execution with tracking, governance, performance management. You will evolve the foundation by moving beyond descriptive data pulls into diagnostic and predictive analysis. You aren't just reporting what happened; you are explaining why it happened and recommending what the client should do next. This is a role for a "Quant and Qual" thinker who possesses a COO mindset: someone who loves building the infrastructure that allows global accounts to scale. Responsibilities: Data Diagnostics & Strategic Storytelling - Own end-to-end data analysis for global accounts. Move beyond basic reporting to provide diagnostic insights and prescriptive actions that drive client upside. - Design and maintain sophisticated revenue dashboards and trackers to provide a real-time global view of account health. - Support global presentations by providing strategic context. While you assist in major "Top-to-Tops," you will fully own client presentations for selective projects, including delivery and follow-up. Global Infrastructure & Execution - Build and maintain the global infrastructure (Trackers, Account ID mapping, SVA/FVA allocation) that allows the team to operate with excellence. - Act as the internal "connective tissue," aligning Product, Content, and Revenue teams to implement the global Go-To-Market (GTM) strategy. - Work with cross-functional (XFN) teams to set up internal and external support systems for Joint Business Plan (JBP) delivery and tracking. Product & Measurement Expertise - Serve as the team’s TikTok product expert. Develop an established POV through regular discovery and self-education. - Structure campaign testing frameworks for accurate media measurement and tracking, helping clients navigate complex full-funnel solutions. - Partner with regional teams to cascade product knowledge and best practices, ensuring global consistency. Commercial Support - Manage weekly and monthly revenue updates. Proactively pull insights to probe leadership on growth opportunities or potential risks. - Identify internal opportunities to scale revenue by suggesting relevant alpha/beta product tests to regional teams.
Qualifications
Minimum Qualifications: - Minimum 4+ years in digital media, advertising, or tech platforms, with a focus on account management or strategic planning. - Ability to approach client challenges with a management consulting lens—identifying trends and translating them into product adoption roadmaps. - High proficiency in Office Suite (Excel, Sheets, PPT). Experience with data visualization tools (e.g., Tableau, PowerBI) and a track record of "storytelling with data." - Familiarity with ad verification partners (e.g., IAS, DV, MOAT) and an understanding of how TikTok solutions map to global business objectives. - High attention to detail; you are the "first line of defense" for ensuring global standards and reporting accuracy are met. Preferred Qualifications: - Experience working across different time zones and cultures with a high degree of empathy and "cultural humility." - A proactive self-starter who is comfortable in a fast-paced "startup" culture within a global org. You are a team player who prioritizes the success of the collective over the individual.
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $108000 - $151200 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
