Responsibilities
About the team Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. Within GNE, the Service Support Centre (SSC) provides customer service for Buyers, Sellers, and Creators across the globe. We are seeking a Core Seller Growth Specialist. Responsibilities: - Directly engage with high-potential sellers through outbound channels (phone, WhatsApp, email) to drive seller acquisition, onboarding, activation, and growth. - Own the seller journey from lead qualification and onboarding through early activation and progression toward higher GMV levels. - Build strong relationships with sellers, understand their business needs, and translate TikTok Shop opportunities into clear actions that support sustainable growth. - Manage a portfolio of sellers with proactive follow-up, identifying the next actions, opportunities, and blockers required to accelerate their performance. - Guide sellers on the adoption of key TikTok Shop growth levers, including product assortment, campaigns, advertising, LIVE, content, and creator collaboration. - Identify high-potential sellers and growth opportunities, using seller performance and business context to prioritize where deeper support can generate the highest impact. - Diagnose operational and commercial blockers impacting seller performance and collaborate with Ops, Product, Logistics, Moderation, and other internal teams to drive resolution. - Work closely with BPO teams to support seller execution at scale, while personally handling high-potential sellers, complex cases, and critical growth opportunities. - Capture seller feedback, common blockers, and successful growth practices to continuously improve seller playbooks, processes, and engagement strategies. - Support pilots and new growth initiatives, ensuring fast execution, seller adoption, and continuous iteration based on results and seller feedback.
Qualifications
Minimum Qualifications: - 2+ years of experience in sales, business development, account management, or operations, preferably in e-commerce, marketplaces, or tech platforms. - Strong relationship-building and persuasion skills; comfortable engaging sellers directly across multiple channels and maintaining proactive follow-up. - Commercial mindset with the ability to understand seller performance, identify growth opportunities, and translate data and business context into concrete actions. - Results-driven and highly execution-oriented; willing to be hands-on and take ownership of seller progression from acquisition through growth. - Strong problem-solving skills and ability to identify blockers, coordinate solutions, and follow through until execution is completed. - High Oral/Written proficiency in English and Portuguese is required for this role due to cross functional collaboration with global teams. Preferred Qualifications: - Comfortable working in a fast-paced, ambiguous environment with evolving processes. - Strong ownership mindset with ability to follow through and close deals. - Familiar with local market and seller ecosystem. - Ability to thrive in ambiguity and adapt quickly to change.
Job Information
About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
