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Commerce ops

TikTok Shop - Product Marketing Manager, Content — SEA

Location:

Kuala Lumpur

Employment Type:

Regular

Job Code:

A162682

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Responsibilities

Product Marketing team operates at the intersection of product and market. Our core mandate is to drive full-lifecycle product operations — from insight gathering and go-to-market strategy to launch execution and post-launch growth — by designing and scaling product-led solutions that help sellers and creators succeed on TikTok Shop. We are looking for a Product Marketing Manager to drive the growth and adoption of content-commerce products across Southeast Asia, with a primary focus on LIVE and short video. This role sits at the intersection of Product, Market and Operations. You will translate market and user insights into product priorities, develop clear product positioning and go-to-market strategies, and work with country teams to drive sustained adoption and measurable business impact. The ideal candidate is highly proactive, understands the content and e-commerce ecosystem, and actively uses AI to improve the quality and efficiency of their work. Responsibilities: - Own regional product marketing initiatives for LIVE commerce and short-video products across Southeast Asia. - Develop a strong understanding of sellers’, creators’ and internal commercial teams’ needs through research, data analysis and frontline engagement. - Translate market insights into structured product feedback, clear use cases and prioritised business requirements. - Define product positioning, value propositions and target-user segmentation for new and existing capabilities. - Develop and execute end-to-end GTM plans covering market readiness, launch, education, adoption and post-launch optimisation. - Partner with Product, Operations and country teams to adapt regional strategies to local market conditions. - Drive adoption of key LIVE and short-video capabilities, including product mechanics, creator-seller collaboration tools and content growth solutions. - Build reusable playbooks, case studies and best practices that can be scaled across countries. - Track performance across the full product lifecycle, separating launch delivery, user adoption and actual business outcomes. - Identify adoption barriers, product gaps and market risks, and drive cross-functional teams toward resolution. - Use AI tools proactively for research, analysis, content creation, knowledge management, workflow automation and decision support. - Explore how AI can improve product marketing processes and unlock new experiences for sellers, creators and internal teams.


Qualifications

Minimum qualifications: - Bachelor's degree or above; 5+ years of experience in product marketing, product operations, growth, strategy or a related role. - Strong understanding of how product capabilities translate into user value, adoption and business outcomes. - Strong analytical and problem-solving skills, with the ability to combine quantitative data and qualitative user insights. - Excellent project-management skills and the ability to drive progress without direct authority. - Strong written and verbal communication skills in English and Mandarin — the role requires daily cross-market and cross-functional communication in English and Mandarin - Bahasa Malaysia proficiency and familiarity with the Malaysian market are strong advantages. Preferred qualifications: - Experience in e-commerce, content platforms, LIVE streaming, short video, creator ecosystems or digital advertising is strongly preferred. - Demonstrated experience launching or scaling products through cross-functional collaboration. - Comfortable working across cultures, markets and functions in a fast-moving regional environment.


Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

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Diversity & Inclusion​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​

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