Responsibilities
The LIVE Operations team is obsessed with everything to do with TikTok LIVE. From content strategy, monetization, gifting, LIVE features, data analysis, creating campaigns and ensuring a fun and safe space for all of our LIVE users. The TCN Community Manager is responsible for driving agency capability development, structured education, marketing enablement, and community engagement across the TikTok LIVE Creator Network ecosystem. Responsibilities: - Own and manage structured education programs for new, Community, and Mature TCN agencies. - Strengthen Community agency capabilities and proactively prepare high-potential agencies for transition into the Mature TCN ecosystem. - Act as the central agency-facing coordinator for TCN-wide campaigns while independently driving community engagement initiatives. - Improve agency marketing capabilities through practical expertise, operational guidance, and campaign optimization support. - Design and execute Special Bonus Projects that address operational priorities and accelerate agency development and business growth. - Support the development of a connected and engaged TCN ecosystem through offline community initiatives and major agency events. - Maintain a structured feedback loop between agency needs and the internal teams responsible for operational improvement.
Qualifications
Minimum Qualification(s): - Bachelor's degree or above, with a strong understanding of the TCN ecosystem, agency business models, and creator operations. - Proven ability in training and education management, agency capability development, and delivering structured improvement initiatives. - Solid marketing knowledge, with experience in campaign and community management, as well as localisation and content development. - Strong project ownership, planning and organisational skills, with the ability to manage multiple initiatives and coordinate cross-functional stakeholders effectively. - Excellent communication, stakeholder management, analytical thinking, and problem-solving skills, with the ability to identify operational challenges and develop actionable solutions.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
