Responsibilities
TikTok Shop SEA is redefining shopping by bringing discovery, entertainment, and commerce into one experience. Across Southeast Asia, we work at the intersection of technology, content, business, and operations to build a trusted, engaging e-commerce ecosystem where users, sellers, creators, and partners can connect and grow. As the platform scales across SEA, we take on complex challenges across content, commerce, trust, and the differing needs of each local market, while driving sustainable growth in the ecosystem. You will shape the future of e-commerce in a region with sustained growth and strong long-term potential. We are the Indonesia TikTok Shop by Tokopedia Semi-Consignment team, committed to helping small and medium-sized sellers without extensive e-Commerce operation capabilities better succeed on TikTok Shop through operational actions such as managing subsidies, creator matchmaking, and ads. - Own the operational management of the BPO team, including setting performance targets, designing incentive mechanisms, conducting regular review meetings with BPO agencies, performing in-depth analysis on key metric anomalies, and driving actionable solutions to improve overall team efficiency. - Collaborate with product teams on new feature design and BPO workflow integration; proactively identify operational pain points and propose product-driven solutions to improve scalability and efficiency. - Support internal cross-team initiatives, including facilitating communication and collaboration between the creator side and seller BD teams to ensure effective information flow between creators and sellers. - Coordinate with external agency partners to support self-operated live stream operations, including but not limited to live monitoring, co-developing product selection and advertising strategies with agencies, and driving GMV growth of self-operated live streams.
Qualifications
Minimum Qualification(s): - Bachelor’s degree or above. - 2+ years of work experience - Previous experience in strategy, strategic analysis, or business strategic operations. - Strong structured thinking, analytical capabilities, and the ability to translate insights into concrete business solutions. - Strong learning agility, adaptability, proactivity, and cross-functional communication skills (BPO teams, internal stakeholders, external agencies, etc.). - Fluent in Bahasa Indonesia and proficient in written and spoken English. Preferred Qualification(s): - Hands-on experience in entrepreneurial or 0-to-1 projects. - Exposure to BPO management, mass operation or product optimization in a platform environment.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
